Taser Safe Escape Product Replacement Guarantee
Taser's Safe Escape Product Replacement Program
When a C2, Bolt series, StrikeLight, StrikeLight 2, Pulse or Pulse+ Conducted Electrical Weapon is used in self-defense, the weapons may be deployed and left behind providing the Purchaser a window of opportunity to get to safety and call law enforcement. Axon Enterprise will replace the C2, Bolt, Pulse or Pulse + weapons free of charge, with the same product or a like product, or issue a refund equal to the purchase price, at Axon Enterprise’s option, if the Purchaser provides, within one year following the event, the following information to Axon Enterprise:
- A copy of the official police report documenting the incident, the use of the product in self-defense, and the loss of the product
- Proof of purchase of the product
- Purchaser’s name, physical address (no P.O. Boxes allowed), and phone number of where to send the replaced item. Purchaser is responsible for any expedited shipping or handling costs for the replacement weapon.
A replacement product assumes the remaining warranty of the original product or 90-days from the date of replacement, whichever provides longer coverage to the Purchaser. Axon Enterprise’s Lifetime Replacement Guarantee is not available or applicable:
- On any international (Non-United States) sales or uses of TASER Citizen Products; or
- To any Purchaser who uses the CEW for a commercial purpose.
The Safe Escape Guarantee does not apply if your device is lost or stolen.
All Taser replacements are offered through Axon (the manufacturer) not Stun Gun Defense Products. Any questions pertaining to the Lifetime Replacement Guarantee should be sent to Axon.
